Shipping
We offer flat-rate and free shipping for qualifying orders within the contiguous United States. The shipping method will be selected based on your destination and the size and weight of your order. Processing and production times are separate from carrier transit times, particularly for personalized items. You will receive tracking information by email when your order ships.
| Shipping Option | Qualifications* | Estimated Transit Time | Rate |
|---|---|---|---|
| Flat Rate | Contiguous U.S. orders | 1–10 business days after shipment | $9.95 |
| Free Shipping | Contiguous U.S. orders of $50+ | 1–10 business days after shipment | Free |
*We do not currently ship to Alaska, Hawaii, or internationally.
Please note that estimated transit times begin after your order has shipped. Personalized and customized products may require additional production time before shipment.
Returns Policy
You may return most new, unused items within 30 days of delivery for a full refund. Customers are responsible for return shipping costs if the return is due to a change of mind. We will cover return shipping costs if the return is due to our error, such as receiving an incorrect or defective item.
Customized & Personalized Items
Items that have been customized or personalized, including products with custom text, monograms, names, images, or design choices, cannot be returned or exchanged if the error was made during the ordering process. Examples include incorrect spelling, dates, color selections, sizes, or other submitted personalization details.
Please double-check all personalization details before submitting your order. You will receive a confirmation prompt before completing your purchase to verify that your custom information is correct. Once your order is placed, we are unable to change or refund personalized items due to customer-submitted errors.
If your item arrives with an error or defect caused by our production process, or if you receive the wrong product, we will correct the issue or provide a full refund, including applicable shipping fees.
Common Non-Returnable Situations
- Personalized or custom items ordered with incorrect information provided by the customer, including misspellings, incorrect dates, colors, sizes, or other selections
- Items damaged due to misuse or failure to follow product care instructions
- Items returned outside of the 30-day return window
- Items that are not in their original, unused condition
How to Start a Return
To initiate a return, please Contact Us with your order number and details about the product you would like to return. We will respond with instructions for returning your item.
Refund Timing
Once your return is received and approved, refunds are typically processed within 3 to 5 business days. Additional time may be required for your bank or card issuer to post the refund to your account.